Neemias

Rate 276 BWP
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276 BWP/hr

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Telecommunications

Information Technology Professional, 10 years experience in IT support, system operation an management

Telecommunications

Lesson location

- Online

About Neemias

Professional with 12 years of IT experience, working in sectors such as Government and Consulting Service. Graduated in Systems Analysis and Development, Post-graduated in Information Security and Teaching for Higher Education.

Strong knowledge in IT Service Management (Service Desk, Incident Management, Availability Management, Problem Management, Service Level Management, Operation Management and Implementation Management).

- Strong team collaboration skills, and experience working with remote teams.

- Oversee day-to-day operational management and improvement of support processes.

- Skills and understanding of business processes, also aiming to interact with related areas to solve customer needs.

- Team Leader with specializations in team build, coaching and leadership of multifunctional teams, in solving problems and delivering projects.

- Develop and propose improvement in the service processes, drawing up action plans to guarantee the continuity of the service, searching the reconciliation between costs and quality.

- Focused on result, commitment to work, hands on profile according to the needs of the company;
I have interpersonal skills, proactive and efficient. I am willing to learn new assignments, systems, tools, documentations and methodologies too.

Certification: MCP | MTA | SQMF | ISFS | COBIT | ITIL | MBIS | HDI SCTL

About the lesson

My teaching method is based in video, slides and text. I use method based in certification professionals, type Microsoft, Comptia and Linux. Simulators with quiz, questions.

Information Technology Professional, 10 years experience in IT support, system operation an management

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About Neemias

About the lesson

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