Professional Chemist with 15 years of experience to provide tutoring in STEM

Details

Your appointments are very important as they are reserved especially for you. I understand that sometimes schedule adjustments are necessary. Therefore, I respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on the wait list miss the opportunity to receive services.

Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.

As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

Any late arrival may shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. I recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes, traffic, and personal needs of students.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, I will reschedule your existing appointment and no discount or charges will apply.

I feel that it is only fair that I honor the same policies to my clients. If I have to cancel a client with less than 24 hours notice of the appointment scheduled, I will honor the same policy and your next appointment will be free of charge.

I appreciate your understanding this policy.